Delivery and returns at Cōtae
At Cōtae, we understand that getting your items quickly is important to you, so we make every effort to process your order swiftly while ensuring the highest level of care and attention. Here’s everything you need to know about our global shipping procedures, delivery options, and our return policy.
Global shipping
We are pleased to offer global shipping to our customers, making it easy for everyone around the world to access our products. We partner with DHL, one of the leading global logistics companies, to ensure that your order arrives safely and efficiently.
Delivery Options
We offer two primary shipping methods:
DHL Express: This is the fastest option for urgent deliveries. Ideal for customers who need their orders as soon as possible, DHL Express typically ensures delivery within a few days, depending on your location.
DHL Economy: For those who are looking for a more cost-effective solution, DHL Economy offers a reliable service at a lower rate. Delivery times are longer than DHL Express but are ideal for non-urgent deliveries.
Once your order is shipped, you will receive a tracking number that allows you to follow the progress of your package directly on the DHL website.
No returns or refunds
Due to the nature of our products, we do not accept returns or offer refunds. As a provider of health and wellness products, we uphold the highest standards of safety and hygiene. Once a product has left our warehouse, we cannot guarantee that it remains in the condition necessary to meet these standards upon return. This policy is in place to ensure the health and safety of our customers.
However, if your product arrives damaged or if there has been an error in your order, please contact us immediately. We are committed to ensuring that you receive the product you ordered in perfect condition.
What to do if your order Is incorrect or damaged
We take great care to ensure that every shipment is correctly packed and that each product meets our strict quality standards. However, if you receive an incorrect or damaged item, please contact us within 48 hours of delivery. We will work quickly to resolve any issues. To expedite the process, please have your order number ready and provide photographs of the damaged or incorrect item, as this will help us to better assist you.
Contact us
Should you have any questions about your delivery, or if you need further assistance with an order, please do not hesitate to contact our customer support team. We are here to help and ensure that your experience with Cōtae is nothing but satisfactory.
